FREE DOMESTIC DELIVERY ON ALL ORDERS AND WORLDWIDE ORDERS OVER HK$1500

FAQ

FAQ

What payment methods do you accept?

We process payments through Paypal or directly through Stripe. We accept Visa, Mastercard, American Express, Discover or Paypal. We also accept Apple Pay.

Do you ship to my country?

Yes, we ship WORLDWIDE! Please see shipping page for shipping rates and a list of countries we ship to.

What currency are your prices in?

Our prices are displayed and processed in Hong Kong Dollars. You can view the website in your own currency (approximate prices) by selecting it from the drop down menu on the top right corner of each page.

Do you offer rushed delivery?

For all international orders, you may choose International Express Speedpost shipping at HK$290Please allow 3 - 7 days for delivery.

Your parcel will be securely wrapped and posted via Hong Kong Speedpost. 

Should you require an even more urgent shipping method, we can use FEDEX which arrives in 24-72 hours depending on the time of your shipment. Please email us if you require such service.

 

Where do I enter my discount code?

Enter your discount code on the right hand side of the page after you click Checkout. Apply your code and if it is valid, your discount should appear.

How much is shipping?

HONG KONG - Standard shipping is FREE on all orders within Hong Kong. Orders typically arrive in 2-5 business days (not including public holidays).

Registered post with a tracking number is provided for orders over HK$500. Orders typically arrive in 2-3 business days (not including public holidays).

**Please Note** Someone must sign for to receive this parcel. Please provide your name as shown on your HKID when filling out your shipping details to avoid problems should you be required to collect your parcel from your local post office.

INTERNATIONAL - Shipping is FREE on all international orders over HK$1500. Shipments are sent via registered post and are provided with an international tracking number upon order dispatch.

For all international orders under HK$1500, we use International Express Speedpost shipping at HK$290Please allow 3 - 7 days for delivery.

Your parcel will be securely wrapped and posted via Hong Kong Speedpost. 

If there are no delays from customs and tax, your parcel should arrive between 3 - 14 days depending on your selected shipping method. Please allow up to 21 days for your parcel arrives before getting in touch with us as it could be delayed by customs or other conditions out of our control. 

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What material is this?
14K Gold Filled | 14K Gold Filled with 18K gold vermeil pendant.

Will it tarnish?
No, it will not tarnish.

Will it change colour?
No, it will not change colour.

Where is the brand from?
The brand is originally from UK but the designer now resides in Hong Kong.

Where is it made?
Most of our jewellery is handmade by the designer herself.

How do I clean it?
Using warm soapy water or a soft polish cloth.
You can bring it back to the store for professional cleaning and repairs.

Can I wear it in the shower?
For pure gold-filled pieces, yes.
For pieces with gold vermeil charms, no.

Is it ok for sensitive skin?
Yes, if you can wear solid gold, you can wear gold-filled.

What is gold filled?
Gold-filled contains 1/20th weight in karat gold with a brass metal core. It wear like solid gold, but a fraction of the price, does not tarnish or change colour. Gold filled can last for years if well looked after.

What is gold vermeil?
Gold vermeil is gold plated silver with at least 2.5micron layer of karat gold over a silver core. It is made only from precious metals, lasts longer than flash plated jewellery but not as durable as gold-filled. The gold will wear over time and fade to silver.

Note:
We do not recommend wearing jewellery in the shower and for activities due to its delicate nature as it is easy to snag, but gold-filled is very durable, water resistant, can be polished and is easy to maintain.