We offer a complimentary 6 months Jewels Concierge Service which covers your piece of jewellery under normal conditions of wear and tear.

We take special care to handcraft each piece. However, if you find defects or fault in your jewellery, we will have it restored or replaced for you free of charge. 

Our complimentary service does not include loss or accidental damage. Repairs on damaged jewellery will incur a small fee.

Before sending anything back to us, please get in touch with us at: contact@kookiib.com.

CARE INSTRUCTIONS TO KEEP YOUR JEWELLERY SHINING BRIGHT.

- Remove jewellery when you shower, in the pool or at sea. - Avoid harsh chemicals such as perfumes and creams by putting your jewellery on last.

- Keep away from extreme temperatures, humidity and sunlight.

- Store your jewellery individually in an airtight bag or soft pouch to avoid them from being scratched, tangled or oxidising.

You can send your jewellery to us for periodical servicing. The Jewels Concierge Service is offered for all jewellery purchased from Kookii B. Send your queries to: contact@kookiib.com.