FREE DOMESTIC DELIVERY ON ALL ORDERS AND WORLDWIDE ORDERS OVER HK$1500

REFUNDS & EXCHANGE

We offer an exchange within 30 days. If you are not happy with your purchase, please send your item back in its original packaging. Providing we receive it in the same condition, we will issue an exchange upon receipt of item. The customer is responsible for return shipping. We are not liable for any items lost in the post so we advise you to use a trackable delivery option.

If your item is faulty, or your item breaks during wear, you may send the product back to us for inspection. We offer a repair or replace service for all faulty items. The customer is responsible for return shipping. We are not liable for any items lost in the post so we advise you to use a trackable delivery option. If your product is faulty, we will send out a new/replaced product free of charge to you, otherwise, the customer bears the return shipping cost.

Please contact customer service and provide images so we can assist with your queries before sending anything back to us. Contact@kookiib.com